Refund Policy

Digital products

Digital products (the Automation Playbook, Budget & Expense Tracker, Invoice & Contract Pack, Resume/CV Template Pack, Social Media Content Planner, and Landing Page Template) are delivered instantly after payment, and the sale is final once the download link has been accessed — this is standard for instant digital delivery, since the file can't be "returned" once downloaded.

The one exception: if the file you received is genuinely broken, corrupted, or not what was described on the product page, email us within 7 days of purchase and we'll fix it or refund you in full — no argument.

Custom builds

Custom software and website work starts with a conversation, not a charge — we don't take payment upfront when you submit an enquiry. Payment terms (deposit, milestones, or on completion) are agreed with you in writing before any money changes hands, and refund terms for that specific project are part of that same agreement.

As a general default: a deposit is refundable in full if we haven't started work yet. Once work has started, you're paying for time already spent, so refunds beyond that point are considered case-by-case.

How to request a refund

Email hello@codecart.org or WhatsApp +44 7421 527546 with your order details. We aim to respond within 48 hours.